This week’s empathic company nomination of the week comes courtesy of reader Lynn McLeod, who submits the following nomination for drug store chain Walgreen’s. Rather than weigh in, we’ll let her speak for herself:

“Walgreens replaced a mom and pop stationary store in our local shopping area (Los Altos) and they had a very tough time winning us over.  Several years later the store is a mainstay, the only “general store” close by.  They have all the day-to-day necessities and lots of house brand items that are high quality/low cost.

The interaction that finally won me over completely was when I had to find a prescription that my regular pharmacy (Target) was out of.  I stopped in Walgreens and was treated so well, in a personal manner, that I moved all my prescriptions.  Target, which I love generally and has GREAT, innovative drug packaging, has service that I would rate as “fine” but did not have the terrific services and inventory management that I find at Walgreens.

- friendly, expert service that follows through on cases
- usually has what I need in stock, gets it fast if not
- staff understands the complex insurance. medicaid, drug rebate, etc.
programs, is willing to do the research to save me money
- has a “drug club” discount program for those of us with no drug
coverage in our insurance
- inexpensive generics”

Lynn’s made her voice heard. What do you think? Please vote and leave a comment with your thoughts!

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