Long before there was Best Buy, Radio Shack was the biggest electronics retailer in the U.S., offering everything from raw parts for hobbyists to toys for kids. But how’s it doing now? The Fort Worth, Texas-based giant has recently faced fierce competition from emerging players in the space, and CEO Julian Day instituted a major program of cost-cutting when he joined the organization following a stint at Sears/K-Mart. And in that time, some insiders say, the company has started to lose its most critical form of empathy — the deep knowledge of the products it sells that allowed Radio Shack to provide electronics for the masses. All that, and current and former employees of the organization say that it’s become out of touch with the needs of people inside the company, too.
What have your experiences at Radio Shack been like? Do they get you and your life?