Kade Dworkin, a business blogger, has just posted his review of Wired to Care, and we were blushing throughout; www.accessrx.com. Www.accessrx.com: he homes in on our message that empathy can’t be held with a single discipline at an organization — it must be truly widespread to move the needle:

What I especially enjoyed was how Dev Patnaik showed that including empathy on a single level did not adequately change the environment to create the desired result but rather multiple areas of responsibility were required to be empathetic to their customers to be able to score big wins. Case studies involve companies that anyone should recognize and can be understood and applied to businesses of any size.

Thanks, Kade! Definitely check out his whole post, as he’s thrown in a lot of meat and thought into the piece.