Empathy is not a measure of being touchy-feely or affectionate. It’s the ability to step outside yourself and see the world through someone else’s eyes. And by that measure, IBM is one of the most empathic companies we’re aware of. Everyone at IBM knows what’s keeping technology-concerned business people of all stripes, from Chief Innovation Officers to systems administrators, up at night. People at IBM don’t hug their customers a lot, but they deliver them solutions that really work on a regular basis.