“Why should you care about Wired to Care? Because this book will not only make you better at business-it will make you better at life! Buy it, read it, and then practice what it preaches.”
- Alan M. Webber, co-founder of Fast Company magazine

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Laura Galloway
phone: 212-260-3706
email:   laura@gallowaymediagroup.com

Widespread Empathy in India

September 18, 2009 1:17pm

Dev has been visiting India for the past week to meet with some of its best companies and share the message of Wired to Care, which is being released in its first Indian edition next week. The response has been wonderful, with many meaningful conversations and meetings with leaders and journalists. A few days ago, Dev met with Reji John of the Financial Chronicle, and Reji has already posted some of it as a short video.

Check it out here!

A Big Think on Empathy (And Patent-Pending Hand Puppet)

August 9, 2009 10:10pm

If you haven’t visited Big Think yet, it’s high time you did. It’s easily the smartest website we’ve found this year. It’s basically an Internet repository for bite-sized video interviews with big thinkers of all kinds, from futurist Ray Kurzweil to the president of the ACLU. The ideas are good, and the production values are great.

And now, Dev is in on the party, with 10 ideas to provoke and entertain. Posted above is the longer interview about the power empathy has to drive business growth. It’s Wired to Care in the best nut shell so far.

The Pug Dog (Patent Pending) clip might be the most fun, though.

Empathy and Collaboration: What’s the Link?

July 21, 2009 4:49pm

Dev and Evan Rosen, author of the excellent book The Culture of Collaboration, had a fascinating conversation about how empathy and collaboration together can enable the creativity of companies and their people. Evan’s a really sharp guy, and it was intriguing figuring out the overlaps between our work. Of one thing we both left certain: business could use a whole lot more of both.

Why Judges Need Empathy

July 20, 2009 2:23pm

If you watched any of last week’s hearings for Sonia Sotomayor’s nomination as a Supreme Court justice, you saw empathy get a bad name. Critics of the nominee made it clear that they believed empathy was nothing more than a pretty name for bias, which can be toxic to sound judgment. But empathy isn’t bias — as Dev tells Deb Weinstein of the Medill News Service, it can actually be an antidote to being trapped inside your own viewpoint. The article is a thoughtful meditation on the role of experience in judging, and well worth a read.

Have a look!

Personal Branding Blog: Getting Ahead With Empathy

July 20, 2009 2:17pm

Dan Schawbel is one of the sharpest voices in social media today. In his book Me 2.0, he captures how both people and companies can succeed by communication across a wide variety of platforms and styles. Joining the ranks of authors like Guy Kawasaki, Pete chatted with Dan about the role that empathy can play in branding efforts, particularly in a down economy. It was a fun conversation, with a lot to offer for individuals and companies alike.

Check it out!

MSNBC: Empathy Matters at Work

June 22, 2009 3:05pm

MSNBC’s Eve Tahmincioglu has published a great piece about how essential empathy is to companies operating in an economic downturn. She explores how true understanding of other people, whether suppliers, employees, or customers, can lead great companies to make creative decisions and thrive even as the market around them is in upheaval. One of the most fascinating stats in the article is that productivity might be down by as much as five percent these days because employees feel that their work ultimately doesn’t matter beyond paying their bills. As we write in the last chapter of Wired to Care, “The Hidden Payoff,” empathy can provide the spark of inspiration that turns a job into a career and a career into a calling.

Give it a read!

Toronto Globe and Mail: Make Empathy a Golden Word

June 8, 2009 5:51pm

Harvey Schachter of the Toronto Globe and Mail wrote a column about Wired to Care in today’s paper. He zooms in close on the advantages Open Empathy Organizations enjoy over their competitors to succeed over the long run: “Open-empathy organizations are those in which every staff member is sensitive to how their company has an impact on people outside it,” he writes. It’s a fine piece, and a tremendous pleasure to be in Canada’s paper of record.

Read the full article.

Taiwan Newspaper: Wired to Care “a Modern Design History”

June 2, 2009 1:49pm

Han Wu, a writer for Taiwanese web magazine Roodo.com, has a Chinese-language review of Wired to Care up now that dives deep into the role empathy plays in both successful designs and businesses. It’s a really fun piece, illustrated with many of the products and events we talk about in the book. If you read Chinese, the original is here. If you need an English translation (we do, too), Google has a (mostly) readable version here.

BusinessWorld India: In Their Customers’ Shoes

May 17, 2009 10:01pm

During Dev’s recent visit to India, he had the chance to spread the good word about Wired to Care across the country and in many interesting forums. His conversation with Business World, the country’s largest weekly business magazine, has just been released, and it delves into subjects as diverse as the need for empathy during a downturn, how to connect with a wide variety of kinds of people, and how empathy might be taught in business schools.

Check it out!

Rotman Magazine: The Open-Empathy Organization

May 12, 2009 1:51pm

Rotman Magazine from the University of Toronto consistently delivers some of the most fun and interesting business writing out there. For the Spring 2009 issue, which focuses on Staying Power in companies, we have one of the features, defining what it takes to build an Open Empathy Organization. If you’re a Rotman reader, please let us know what you think. If you aren’t, you probably should become one, but in the mean time, you can download the article from Harvard Business School. We don’t think you’ll read a higher-impact journal article this year.

Check it out!

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