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EMPATH-O-METER
“Especially in a down economy, empathy can seem like a soft concept. But it's not-it's a powerful source of new growth that has helped fuel my business for more than two decades. As Wired to Care convincingly shows, the more an organization can understand and empathize with the key motivators of their employees and customers, the more likely that organization will have sustainable success.”
- Chip Conley, Founder and CEO of Joie de Vivre Hospitality and author of PEAK

Welcome to the Empath-O-Meter, our interactive tool that allows readers like you to join the conversation about empathy in business. It's up to you to rate the empathy level at the companies listed below. Based on your votes, we'll change our lists to commend companies that really get their customers - and call out those that just don't get it. Then, submit your nominees for who should be rated next. Check out featured companies to get started!

COMPANY PROFILES
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January 8, 2009 10:07am , 3 comments

Apple is universally renowned for bringing humane design to the computer industry; discount cialis online.CEO Steve Jobs manages to anticipate demand for emerging technologies long before they go mainstream. Discount cialis online: but at the same time, his intuition has led him astray as often as it has tapped into the next big thing.And it’s entirely likely that the company’s reliance on his intuition may make it harder for the entire firm to have more of a gut-level sense for the lives of their customers; discount cialis online.Quite often, spokespeople for Apple are proud to say they design products they would want to use, which works well some of the time — and quite poorly at others.So where does the home of the iPhone, the Mac, and the iPod rank? Make your voice heard, then visit the Empathometer to continue the conversation!

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October 15, 2008 11:13am , 2 comments

Citibank is the largest bank in the United States.As such, it’s incredibly challenging for it to create a widespread sense of empathy across the organization - cialis 50mg. Cialis 50mg: even an industry well-known for diversity, Citi is in an enormous number of businesses, from individual savings and checking to large-scale investment banking.Not to surprisingly, Citi provides close attention toits biggest customers, and does what it can to speedily provide service to individuals and customers with smaller holdings - cialis 50mg.Inevitably, this can really make it apparent that Citi doesn’t have a clear sense of the lives of the ordinary folks who use its credit cards and save their earnings in its branches.

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October 15, 2008 11:09am , 1 comment

Energy companies, particularly oil companies, often get a bad rap.Whenever gas prices shoot into the stratosphere, oil companies make record profits, even as ordinary folks see a greater portion of their budgets go to keep their cars running; buy now cialis.BP buy now cialis, the organization formerly known as British Petroleum, has tried to change that image, focusing first and foremost on communicating to people that it’s aware we can’t get by on petroleum alone to support the energy needs of the 21st Century. Buy now cialis: since the early 1970s it’s made high-profile investments in solar technology and wind power that currently provide some home energy to residents in Europe and North America.

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Delta Airlines is an organization whose leadership has in the past created systems to prevent executives from experiencing their own service as ordinary travellers do.Delta’s headquarters are adjacent to the airport in Atlanta buy cheap tadalafil uk, and, at least in the recent past, executives boarded planes by taking a shuttle from their offices directly to the jetway before hopping into first or business class. Buy cheap tadalafil uk: during the period in the company’s history we write about in Wired to Care, this meant that some were familiar with their own economy class only from reports or PowerPoint. Buy cheap tadalafil uk: delta is currently on track to become the world’s largest carrier once its merger with Northwest is approved by the FTC.Such a major merger offers the opportunity for change, and we’re very interested to see the results of where Delta’s headed.

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Clorox products have been used to clean American homes and clothes for more than a century; cialis 5 mg.In recent years, Clorox has started to shed its bleach-driven image in favor of products that really help out busy families, including Wipes, the non-toxic Clorox Anywhere line, and the year-old Clorox GreenWorks line, which uses natural ingredients like coconut oil and corn derivatives to create powerful cleaning solutions that keep families safe - cialis 5 mg.Like many of the world’s best CPG companies, however, Clorox struggles with balancing the demands for analytical rigor with the need for gut-level intuition.

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October 15, 2008 9:13am , 2 comments

Kraft is a beloved brand for kids and parents all over the world — especially kids who practically live on macaroni and cheese. Cheap cialis generic: like a lot of very successful packaged food companies, however, Kraft is also an organization that looks to sensory tests and focus groups as the ultimate arbiter of quality of its own products.Such a focus can lead to problems.It’s the mentality that led Maxwell House to dramatically reduce the quality of its own product during the early 1960s in order to keep prices low for consumers, which led to long-term problems for the American coffee industry.

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Hewlett-Packard transformed California’s Santa Clara Valley into Silicon Valley; cialis cost low. Cialis cost low: started out of a garage near Stanford University by Bill Hewlett and Dave Packard, HP has been a pioneer in engineering, as well as a leader in consumer and business technologies in recent decades.HP is the undisputed king of printer technology and is currently the number-one seller of PCs in the world - cialis cost low.Its success has presented new challenges, however.Its customer base has grown from other engineers cialis cost low, most of them American, to an audience of billions of people around the world who have vastly different lifestyles, incomes, and values.Connecting with all of those people is incredibly challenging, but HP is taking steps to grapple with that challenge. Over the last five years, HP has made a considerable shift to grow its capability to use design as a strategic tool for new market development, often with a strong ethnographic focus on real people. 

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October 15, 2008 8:13am , 2 comments

New Balance is a beloved brand of many casual runners.Not the solo-focused dashers that Nike appeals to, but people who love to go running with friends and care about fit, comfort and durability - buy cialis generic.True New Balance fans are obsessed with the brand.Apple CEO Steve Jobs, in fact, wears nothing else, even though he has a close alliance with Nike. Unfortunately, New Balance itself doesn’t have the same connection to the people it serves that its customers do to its brand; buy cialis generic.Moreover, it has been challenged to connect its products to younger generations of runners.

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Intel is the organization that brought the microprocessor to the mainstream.The famous “Intel Inside” sticker found on nearly every computer released during the 1990s made Intel the first-ever lifestyle brand whose products consumers never get a close look at - cheapest generic cialis online.Intel also has a robust design research department cheapest generic cialis online, which consistently studies how technology is changing the way people live.At the same time, the organization’s customers — other technology companies — are not the same as the end users of its products; cheapest generic cialis online. Cheapest generic cialis online: as a result, Intel has, at times, struggled to communicate the value of their new technologies in a way that speaks to the lives of ordinary people, marketing processor clock speed instead of speeding up the Internet and making it more fun to watch movies on a computer.

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“Bankers’ hours” has for centuries been slang for customer inconvenience.Commerce Bank has completely reframed that idea, offering long hours to serve its customers that rival any retail store.In fact, the company was founded by Vernon HIll, a former fast food franchise owner who saw no reason that banks shouldn’t fundamentally reinvent themselves to meet the expectations of real people - buy cialis without prescription.It didn’t matter what was typical for the industry — what mattered was what people were looking for from the industry.At this point, however, it remains to be seen if Commerce Bank can maintain its incredible track record - buy cialis without prescription.Hill resigned in disgrace in 2007 for improper use of company funds, and the organizatipn was acquired by Toronto Dominion Bank and renamed TD Bank in the wake of the scandal; buy cialis without prescription.We’re hoping the company doesn’t lose the remarkable empathy developed by Commerce employees other than Hill, and that they can bring their empathic connections back to the wider Toronto Dominion organizations.

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