EMPATH-O-METER
“Especially in a down economy, empathy can seem like a soft concept. But it's not-it's a powerful source of new growth that has helped fuel my business for more than two decades. As
Wired to Care convincingly shows, the more an organization can understand and empathize with the key motivators of their employees and customers, the more likely that organization will have sustainable success.”
- Chip Conley, Founder and CEO of Joie de Vivre Hospitality and author of PEAK
Welcome to the Empath-O-Meter, our interactive tool that allows readers like you to join the conversation about empathy in business. It's up to you to rate the empathy level at the companies listed below. Based on your votes, we'll change our lists to commend companies that really get their customers - and call out those that just don't get it. Then, submit your nominees for who should be rated next. Check out featured companies to get started!
COMPANY PROFILES
October 15, 2008 7:13am , 1 comment
Schick Wilkinson-Sword is the perpetual second-place player in the shaving market behind Gillette.Despite brief experiments with social research and ethnographic methods to develop a clearer picture of the people it serves buy generic cialis online, Schick’s products and messages don’t speak strongly to the aspirations or lives of ordinary folks.One clear signal of this is found in the way the company talks about its business; buy generic cialis online.Rather than discussing the benefits of its products buy generic cialis online, Schick is fully oriented toward talking about shaving technologies, like having four blades, an aloe strip or a rubber handle.Gillette, by contrast, invites men to “find your style,” a sign that it has a much clearer picture of the positive roll its products play in the lives of real people all over.
Where do you rate Schick?

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October 15, 2008 7:13am , 1 comment
Procter & Gamble is the most successful consumer packaged goods company on earth. Buy cialis cheap: founded in the late 19th Century, it has moved from soap to the Swiffer while launching pioneering innovations in design, marketing, and research.Under CEO A.G; buy cialis cheap. Buy cialis cheap: lafley, the organization has enjoyed new success through a Connect and Develop strategy, commercializing existing ideas created by people outside the organization.In tandem buy cialis cheap, Lafley has created new empathy programs, including Living It and Working It, which put P&G managers in the homes and shops of working people who use the company’s products, in order to make empathy a truly widespread value in the organization.They’ve done great work, but the long term impact of these changes has not been seen yet.
How do you rate P&G?

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October 15, 2008 6:31am , add comments
One of the many rejected titles for Wired to Care was “We are them and they are us,” the phrase our dear friend and former Harley-Davidson VP Lara Lee used to describe the mentality of her former employer.We couldn’t possibly put it better.Everyone inside of Harley-Davidson chinese cialis, whether they ride motorcycles or not, has a vivid picture of life for the people the company serves. Chinese cialis: there’s a blurry line between the inside of the organization and the many people passionate about the brand outside of its walls.

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October 15, 2008 6:13am , 1 comment
Samsung is the world’s largest conglomerate, operating enormous companies in construction, engineering, ship-building, and most famously, consumer electronics - cialis cheap no prescription.Up until the early 1990s cialis cheap no prescription, Samsung was a manufacturer of other companies’ goods.Since that time cialis cheap no prescription, it has become a design powerhouse and become one of the most successful makers of mobile phones on a global basis. Cialis cheap no prescription: it is truly an amazing company.But an interest in creating well-designed products hasn’t yet translated into an intuitive understanding for how to create new value for real people - cialis cheap no prescription.Samsung is a perpetual fast-follower cialis cheap no prescription, pioneering few markets, and rarely identifying new growth platforms ahead of competitors.At the same time, the organization is incredibly quick to advance and change, and is rapidly adapting to the demands of the consumer marketplace.
What do you make of Samsung?

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October 15, 2008 5:31am , 17 comments
Empathy is not a measure of being touchy-feely or affectionate; cialis canadian pharmacy. Cialis canadian pharmacy: it’s the ability to step outside yourself and see the world through someone else’s eyes. Cialis canadian pharmacy: and by that measure, IBM is one of the most empathic companies we’re aware of.Everyone at IBM knows what’s keeping technology-concerned business people of all stripes cialis canadian pharmacy, from Chief Innovation Officers to systems administrators, up at night.People at IBM don’t hug their customers a lot, but they deliver them solutions that really work on a regular basis.

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October 15, 2008 5:13am , add comments
Steelcase is the world’s leading office furniture company. Cialis 20 mg: its products define the look of business, and it, in turn, has become defined by the needs of businesses, whether in the highly ergonomic and adjustable Leap Chair or in innovative suites of solutions.It is without question the most empathic furniture company on the planet - cialis 20 mg.At the same time, Steelcase still has work to do.The company’s website refers to its chairs as “seating cialis 20 mg,” which is language ordinary people don’t use, and the WalkStation, a recent attempt to address the sedentary nature of office work by allowing workers to type at a computer while walking on a treadmill, seems like it would be out of place in many offices.
How do you feel?

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October 15, 2008 4:32am , 3 comments
The first Microsoft Xbox was a remarkable success out of the gate.Despite 18 years of American video game console failure cheapest cialis index, Xbox did what legions had failed to, connecting closely with the hardcore gamers whose needs had been missed over the years.With the Xbox 360, the organization took it to the next level as it made a strong move into home entertainment and widespread online gaming; cheapest cialis index. Cheapest cialis index: and Xbox’s empathy isn’t directed solely toward gamers — it understands games developers better than anyone, which is why games developers, in turn, devote themselves to designing for Xbox in ways that they don’t for rivals Nintendo and Sony

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October 15, 2008 3:32am , 5 comments
Netflix disrupted the video rental market in 1997, creating the world’s first mail-order rental DVD service; buy cialis online uk.Over time, its commitment to rapid delivery, the world’s widest selection of films, and its shockingly reliable service has made it one of the great successes of the Internet. Buy cialis online uk: the company has annual revenues above 20 percent of market leader Blockbuster despite having not a single physical store. Buy cialis online uk: the company has changed how we think about home entertainment, and it also takes pains to ensure that all of its employees understand what it feels like to be one of its customers.
What’s been your experience?

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October 15, 2008 2:07am , 3 comments
Nike is the athlete’s company.Its headquarters in Beaverton, Oregon, resembles a college campus without all the boring lecture halls and with a lot more athletic facilities; cialis advice.People at Nike live and breathe sports cialis advice, and they devote their working hours to understanding how to support athletic achievement for everyone, whether a professional or someone trying to get from the couch to a 5K.Regardless of the quality of any individual marketing research, Nike’s running shoes tend to be great anyway, because the people who design them are runners themselves.

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October 15, 2008 1:08am , 6 comments
Patagonia was founded by outdoor explorers for the outdoor explorers in all of us.Founder Yvon Chouinard invented the ice axe in 1957, a tool for mountain and rock climbers to reach ever-greater heights.In the fifty years since, he has gone on to build a company that makes every other kind of clothing and equipment that anyone who cares about life in the wild could possibly want - cheap cialis find.A quarter-century ago, Patagonia began devoting a share of its profits to environmental concerns, and today, it has begun take back even its competitors polyester-based outerwear in an effort to reduce the impact of its business on the environment.
Do you hike with Patagonia?

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